Refund policy
In short: if Panum isn't right for you, ask for a full refund within 14 days of buying, or within 14 days of a yearly renewal. No reason needed.
14-day refunds
You can ask for a full refund of any Panum purchase, a yearly subscription or a lifetime purchase, within 14 days of the date you bought it, for any reason.
The same applies to each automatic yearly renewal: ask within 14 days of the renewal date and we will refund that renewal in full.
When a refund is made, your Expert access ends.
How to ask
Our payments are handled by Paddle, the Merchant of Record for all our orders. Request a refund at paddle.net using the email address on your receipt, or email us at hello@panum.app and we will arrange it. Refunds go back to the original payment method.
After 14 days
You can cancel a yearly subscription at any time, so it doesn't renew; you keep access until the end of the year you have paid for. If something has gone wrong after 14 days, for example Panum doesn't work on your device and we can't fix it, contact us and we will look at it fairly.
Your statutory rights
This policy doesn't affect your legal rights as a consumer, including your rights if digital content is faulty or not as described. See also our terms and conditions.